Refunds & Cancellations

Policy cancellation requests must be received at least 24 hours before the event begins. We will not cancel coverage or refund any premium once the coverage becomes effective. Premium is fully earned with the first event date shown on the policy; therefore, refunds are no longer available*. No partial refunds issued for any unused days. Please be advised that coverage begins at 12:01 a.m. on said effective date.

Need assistance? Contact us Monday – Friday at (844) 747-6240, 8 a.m. – 8 p.m. Eastern Time.

In order to cancel your policy using the website, you will need:

  1. The policy number from your confirmation email or policy documents.
  2. The last four digits of the credit card you used to make the purchase.
  3. The venue zipcode.
  4. The effective date of your policy must be later than the current date.
  5. The purchase must have occurred within the last 60 days.

Please note, refunds can take up to three business days to process. If your purchase occurred more than 60 days ago, please contact customer service for assistance.

*Premium will not be deemed fully earned for Montana applicants.

Intact Insurance Entertainment & Specialty Advantage Insurance Services reserve the right to modify this Refund Policy at their discretion. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on the GatherGuard website. You agree to periodically review our website, including the current version of our Refund Policy. Our refund policy is made available on our website. It is your obligation to review our refund policy for any such revisions.